Enbro
In the bustling energy markets of Belgium and France, a game-changing CRM system emerged, transforming how B2B customers engage with gas and electricity suppliers. This full-cycle solution, crafted by Elixirator, became the backbone of efficient deal-making and customer management in the energy sector.
250k+
EUR Savings Monthly
60%
Revenue growth
#1
Largest energy broker in EU
5 People
Tech Team
Challenge
Energy brokers faced a complex landscape: juggling multiple suppliers, deciphering intricate tariff structures, and managing a web of customer relationships. They needed a tool that could:
Crunch numbers quickly to find the best deals
Streamline the entire contract lifecycle
Empower sales teams with on-the-go access to crucial data
Simplify back-office operations for offer customization
The challenge was clear: create a comprehensive system that could handle these multifaceted needs while remaining user-friendly and efficient.
Great tools that help us
Elixir
Phoenix
Ruby
Ruby On Rails
Vuejs
GraphQL
DevOps
Solution
Elixirator rose to the challenge, developing a robust CRM core that became the Swiss Army knife for energy broker. Key features included:
A sophisticated calculation engine for tariff comparisons
Seamless integration of supplier data through APIs and manual imports
An intuitive offer creation system
Precise consumption data processing and savings calculations
A full suite of contract and meeting management tools
A built-in ticketing system for internal communication
The crown jewel was a tablet-friendly interface, allowing sales managers to present options and manage contracts in real-time during customer meetings.
Ward Loyson
System Manager at Enbro
“Elixirator has significantly improved our company’s operations. Their custom software solutions have streamlined our processes, supported by effective project management and attention to our requirements. Elixirator's focus on quality and building a long-term partnership is notable.”
Results
The impact of Elixirator's solution was immediate and far-reaching:
Empowered Sales Teams: Armed with tablets and real-time data, sales managers closed deals faster and more efficiently.
Optimized Back-Office Operations: The customizable offer system allowed back-office staff to tailor solutions with unprecedented precision.
Enhanced Customer Experience: From transparent pricing to digital contract signing, customers enjoyed a smooth, modern interaction.
Adaptability in Crisis: The digital contract signing feature proved invaluable during COVID-19 restrictions.
Data Security and Compliance: Robust encryption and data protection measures ensured peace of mind for all stakeholders.
Ultimately, the solution improved how businesses negotiate energy contracts, proving that with the right tools, even the most complex markets can be navigated with ease and precision.
